Refund policy

REFUND & RETURN POLICY

Last Updated: July 27, 2026

Thank you for shopping at The Strand Index. The Strand Index is a registered trade name owned and operated by AH-RIN ENTERPRISES LLC. We take great pride in the quality of our hair extensions, bundles, and closures. Because our products are classified as human hair and hygienic goods, federal health and sanitation regulations dictate strict guidelines regarding their handling and return. Please review our comprehensive return and refund policy below.

Hygienic Strict Enforcement & Exclusion

Federal law and health regulations prohibit the return of used, opened, or altered hygienic items. For the safety of all our clients, hair extensions, bundles, and closures cannot be returned, exchanged, or refunded if they have been opened, unbanded, untied, brushed, combed, washed, worn, or altered in any manner whatsoever.

All packaging must remain in its original, pristine, factory-sealed condition with all tags and security bands intact to qualify for a return. We inspect all returned merchandise thoroughly; any items returned to us with broken seals or signs of handling will be rejected, and no refund will be issued.

Return Window

We offer a strict 14-day return window from the date your order is officially marked as delivered by the carrier. If 14 days have elapsed since your package was delivered, we unfortunately cannot offer you a refund or an exchange.

Return Shipping Fees & Logistics

  • Return Shipping Costs: The customer is fully responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.

  • Unauthorized Returns: Do not send your purchase back to the fulfillment center, manufacturer, or the address on your shipping label without prior written authorization from our team. Any return sent without an approved Return Merchandise Authorization will be rejected and discarded.

How to Initiate a Return

  1. Contact our support team directly via email at support@thestrandindex.com within 14 days of delivery. State your order number and the specific items you wish to return.

  2. Our team will review your request to ensure it meets our initial compliance standards. If approved, we will provide you with a Return Merchandise Authorization number and the exact US return shipping address.

  3. Package the unopened item securely, write the authorization number clearly on the outside of the package, and ship it to the provided address using a trackable carrier.

  4. Email us your tracking number once the package is dispatched.

Processing and Refunds

Once your return is received and inspected by our compliance team, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your refund based on the condition of the product and its packaging.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your financial institution's processing times.

Return Policy Contact Information

For questions regarding returns, packaging standards, or refund status, please contact our operating entity:

  • Legal Name: AH-RIN ENTERPRISES LLC dba The Strand Index

  • Physical Address: 5830 E 2nd St, Ste 7000 34406, Casper, WY 82609, USA

  • Email: support@thestrandindex.com

  • Phone: +1 (307) 316-1635