Shipping policy

SHIPPING POLICY

Last Updated: July 27, 2026

The Strand Index is dedicated to delivering high-quality hair products swiftly and reliably. Below are the terms, timelines, and structures that govern our logistics, delivery metrics, and carrier interactions.

Free Shipping Model

We are pleased to offer 100% Free Standard Shipping on all orders across our store. There is no minimum order value required, and no hidden handling fees are applied at checkout.

Shipping Zones

We limit our logistics network to maintain maximum speed and delivery reliability. Currently, we ship exclusively to destinations within:

  • The United States of America

  • Canada

We do not ship to any international destinations outside of the United States and Canada at this time.

International Customs, Import Duties & Taxes

For all orders shipped to Canada from our US fulfillment hubs:

  • Duties and Taxes Disclaimer: International orders (including shipments to Canada) may be subject to local import duties, customs charges, goods and services taxes (GST/HST/PST), or administrative brokerage fees upon arrival in the destination country.

  • Customer Responsibility: Unless explicitly collected at checkout through Shopify's duties calculation tool, all customs clearance fees, import duties, and local taxes are the sole responsibility of the customer/recipient upon delivery.

  • Refused Shipments: If a shipment is refused or returned to our sender address due to unpaid local customs duties or import taxes, any return shipping expenses or handling fees assessed by the carrier will be deducted from any applicable refund.

Order Processing Times

All orders are compiled and sent to our domestic US fulfillment hubs within a standard window.

  • Processing Timeline: Please allow 24 to 48 hours for order verification, quality checks, packaging, and dispatch.

  • Operation Days: Orders are processed Monday through Friday. Orders placed on weekends or major national holidays will begin processing on the following business day.

Estimated Delivery Windows

Once your order has passed through processing and has been handed over to the shipping carrier, our transit windows take effect.

  • United States & Canada Deliveries: Expected delivery time is between 3 to 5 business days.

  • Carrier Transit: Please note that delivery windows are estimates provided by our carriers and may experience minor fluctuations due to regional weather events, peak seasonal carrier volume, or customs clearance delays at the Canadian border.

Tracking Updates

Transparency is a key component of our service. As soon as your package is scanned into the carrier's system at our US fulfillment hub, an automated email containing your real-time tracking number and active tracking links will be sent to the email address provided at checkout. Please allow up to 24 hours from receiving the email for the tracking link to show active transit updates.

Lost, Missing, or Damaged Packages

  • Damaged Shipments: If your package arrives damaged, please take clear photographs of the exterior packaging and internal contents immediately. Contact us within 48 hours of delivery at support@thestrandindex.com with your order number and the photographic evidence so we can file a claim with the carrier and arrange a replacement shipment.

  • Lost or Missing Packages: If your tracking number shows that your package was delivered but you have not received it, please check with neighbors, building management, and your local postal drop-off zone. If the package cannot be recovered, contact our support team within 7 days of the stated delivery date. We will open a formal trace investigation with the carrier. AH-RIN ENTERPRISES LLC is not liable for packages stolen from a property after official carrier delivery verification has been logged.

Shipping Policy Contact Information

For shipping inquiries, tracking anomalies, delivery adjustments, or logistics questions, please contact our distribution monitoring team:

  • Legal Name: AH-RIN ENTERPRISES LLC dba The Strand Index

  • Physical Address: 5830 E 2nd St, Ste 7000 34406, Casper, WY 82609, USA

  • Email: support@thestrandindex.com

  • Phone: +1 (307) 316-1635